Order & Shipping Guidelines
Orders are typically processed within 3 to 5 business days. Please allow ample time for orders to arrive based on order processing time and shipping guidelines as listed below.
For special circumstances please call us at: 800-677-7423. Customer Service Team is available weekdays from 9am to 5pm (MST) and would be glad to assist you. Phone orders are also accepted during normal business hours.
Please note: when placing an order, your credit card charge may come through with the following company names (or an abbreviation of the company names): American Outdoor Products, Backpacker's Pantry, Astronaut Foods, Colorado Spice, Paypal. Please contact us with any questions.
Out of Stock Items:
If your packing slip shows a "0" quantity listed next to any item, it indicates an “out of stock item”. You will not be charged for “out of stock” items; they will be removed from your order and a backorder will NOT be created. To receive any of the items removed from your order, you will need to place a separate order. To check on the status of a previously “out of stock” item, please contact our Customer Service Team.
Shipping in the United States:
All items are shipped from our facility in Boulder, Colorado. Transit times vary depending upon geography and shipping method. Please allow 3-5 days for processing.
After processing please allow:
- 2-7 days for UPS GROUND depending on where you are in the country
- 2-7 days for US Postal Service Priority Mail (There are no package tracking services available for USPS shipping options. Select this method at your own risk).
- 3 days for UPS 3-Day plus weekend if applicable **3-Day Delivery to Alaska and Hawaii may take 4 days.
- 2 days for UPS 2-Day plus weekend if applicable **2-Day Delivery to Alaska and Hawaii may take 3 days.
- 1 day for UPS Overnight plus weekend if applicable **1-Day Delivery to Alaska and Hawaii may take 2 days.
Please note: UPS/FedEx cannot ship to a PO Box. If you're shipping to a PO Box, your only shipping option is US Postal Service.
Contact our Customer Service Team regarding any special circumstances or with any shipping questions: email@example.com or 800-641-0500.
As stated above, there are no package tracking services available for USPS shipping options. When selecting the USPS shipping method, you are doing so at your own risk.
We offer a FREE Pick-up option for Boulder/Denver area residents. If you're interested in picking up your order from our warehouse, please contact our Customer Service Team.
Due to strict governmental regulations around exporting food products, we are currently unable to ship web orders outside the United States. Check out our Store Locator tool to find out where we distribute our products internationally.